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Estate agents in England are required by NTSELAT guidance to include specified material information in property listings before marketing begins, covering three tiers: Part A (always required), Part B (physical characteristics of the property), and Part C (factors specific to the property that may affect a buyer's decision).

UK estate agents conducting residential or commercial property sales are supervised under AML law by HMRC under MLR 2017, and must register with HMRC, carry out customer due diligence on buyers and sellers, maintain a written risk assessment covering the whole business, and keep records for five years.

Yes. Since 2014, all estate agents in England, Wales, and Scotland carrying out residential property sales or lettings work must be members of a redress scheme approved by government, which currently means either the Property Ombudsman (TPO) or the Property Redress Scheme (PRS).

Estate agents are subject to overlapping record retention obligations: five years for AML documents under MLR 2017, six years for contractual and transaction records under general limitation law, and indefinite retention of Material Information evidence linked to specific transactions for potential Trading Standards review.

NTSELAT Material Information guidance divides mandatory listing content into three parts: Part A covers price, tenure, and council tax band; Part B covers construction type, utilities, parking, and for leaseholds the lease terms; Part C covers factors specific to the property such as flooding risk, restrictive covenants, and rights of way that a buyer would likely want to know before making an offer.

An estate agency AML risk assessment covering the whole business must document the specific money laundering and terrorist financing risks the firm faces, considering its client base, transaction types, geographic markets, and delivery channels, and must be kept current and available for HMRC inspection.